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NOVOTS KMS .: 沟通技巧 .: 15种商务英语电话应答句型汇总




  Is Daisy there? (Daisy 在吗?)

  This is she. 我就是。 (注: 男的用 This is he.

  Youre speaking/talking to her. 你正在跟她说话。 (注:男的用You‘re speaking/talking to him.

  This is Daisy. 我就是 Daisy.

  Thats me. 我就是。


  May I speak to Mr. Gates? (请问 Gates 先生在吗?)

  Hes not here right now. 他现在不在这里。

  Hes out. 他出去了。

  Hes in a meeting right now. 他现在正在开会。

  Youve just missed him. 你刚好错过他了。

  Hes just stepped out. 他刚好出去了。

  情况三:打电话的人要找的人不在, 问对方是否要留言

  Can I talk to Mark? (我可以跟 Mark 讲话吗?)

  Hes out on his lunch break right now. Would you like to leave a message

  他出去吃午饭了, 你要留言吗?

  Hes not available right now. Can I take a message

  他不在, 我可以帮你传话吗?


  Do you know when he will be back


  Im sorry. I dont know.

  抱歉, 我不知道。

  I have no idea. 我不知道。

  He should be back in 20 minutes.



  Do you have any idea where he is


  Sorry. I dont know. 抱歉, 我不知道。

  Hes at work right now. Do you want his phone number


  情况六:打电话的人要找的人不在, 愿意接受对方的留言

  Can I leave a message? 我可以留个话?

  Yes. Go ahead, please. 可以, 请继续。 

  Of course. Hold on for just a second so I can grab a pen and paper.

  当然, 稍等一下让我拿个纸笔。

  Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down.

  当然, 如果你可以等我一下下, 让我找张纸写下来。

  情况七:接受对方留言时听不清楚, 希望对方重复

  When he comes back, can you have him call me at (206) 5551212

  他回来后, 能不能让他打 (206 5551212 这个号码给我?

  Can you repeat again, please? 能不能请你再重复一次?

  (Say) Again, please? 再说一次好吗?

  Pardon? 抱歉。(请再说一次)

  Come again, please? 再说一次好吗?

  Im sorry? 抱歉。(请再说一次)

  情况八:对方希望留话, 怕听错了, 不想接受对方的留言

  May I leave a message? 我能否留个话?

  You know what My English is not that great, and I dont want to miss anything. Would you mind calling back later Im sorry.

  你知道吗? 我的英文不是非常好, 我不想听错话。你介意稍后再打来吗? 我很抱歉。

  If you dont mind, could you please call back and leave a message on the answering machine My English is not very good.

  如果你不介意的话, 能否请你再打一次, 然后在录音机上留言? 我的英文不是很好。

  情况九:打电话的人要找的人是别人, 请对方稍等

  Is Brandon there Brandon 在吗?

  Yes, he is. One moment, please. 他在。请稍等。

  Hold, please. 请稍等。

  Hold on, please. 请稍等。

  Let me see if hes here. Hang on. O.K.

  我看看他在不在。等一下, 好吗?


  Can I speak to Alexander Walker

  我可以和 Alexander Walker 说话吗?

  Alexander Walker Im sorry, but theres nobody here by this name. Alexander Walker

  抱歉, 这里没这个人。

  Im sorry. Im afraid youve got the wrong number.

  抱歉, 恐怕你打错电话了。

  What number did you dial? 你打几号?


  Can you put Daisy back on I forgot to tell her something.

  你能否请Daisy再来听电话呢? 我忘了跟她讲一件事。 

  Sure. Ill go get her. 当然! 我这就去叫她。


  旁人/你 (接电话的人)

  Is he there? 他在吗?

  No one is there. 没人在。

  Nobody answered. 没人接。

  No. I got the answering machine. 没有! 是录音机。


  Did it go through? (电话)打通了吗?

  The line was busy. 电话忙线。

  I got the busy signals…… 电话忙线。


  Paul, can you answer the phone Im busy. Paul

  你能不能去接电话? 我在忙。

  Can you get it, Paul My hands are tied. Paul.

  你能不能去接电话? 我现在不能接。

  Yes, dear. 是的, 亲爱的。


  旁人/你 (接电话的人)

  Who called? 谁打来的?

  No one. He hung up on me. 没人。他把电话挂了。

  Wrong number, I guess. He hung up without saying a word.

  打错了, 我想。他一句话也没说就把电话挂了。

  这一篇的「电话对答篇」 整理了几个录音机留言的参考范例。所有的例子都可以按自己的需要混合着用。


  嗨!我是Abby.我现在不在家。请留言。 Hi This is Abby. Im not home right now. Please leave a message.


  嗨!这里是555-5555.我们现在不在。请留言。谢谢! Hi This is 555-5555. Were not here. Please leave your message. Thank you.


  嗨!我是Brenda.我现不能接电话。请你留言。我会尽快回你的电话。 Hi This is Brenda. I cant come to the phone at this time. Please leave a message and Ill call you back as soon as possible.




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11-8-2012 at 5:35pm

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