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Word 2010 or Word 2013

When you open file in Word 2010 or Word 2013, Receive error message Word could not create the work file

Description

When you try to open or save a document in Word 2010 or Word 2013, you will receive this error message:

“Word could not create the work file”

Root Cause

The Temporary Internet Files folder for Windows Internet Explorer is set to be in a location where you do not have permission to create new temporary files.

Solution

1. On the Tools menu in Internet Explorer, click Internet Options to display the Internet Options dialog box.

2. In the Internet Options dialog box, click the General tab.

3. In the Browsing history section, click Settings to open the Temporary Internet Files and History Settings dialog box.

4. In the Temporary Internet Files and History Settings dialog box, click Move Folder to open the Browse for Folder dialog box.

5. In the Browse for Folder dialog box, select the following location:

C:\Users\<user name>\AppData\Local\Microsoft\Windows

6. Click OK to close the Browse for Folder dialog box.

7. Click OK to close the Temporary Internet Files and History Settings dialog box.

8. Click OK to close the Internet Options dialog box.

9. If the above doesn’t work, Please go to Step 10

10. Check if this directory is exist, then Delete all files in C:\Users\<usernames>\AppData\Local\Microsoft\Windows\Temporary Internet Files.

11. Reset Internet explorer.


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